support

Geven’s most important task is obtaining and maintaining customer satisfaction.

Establishing long lasting partnerships with Customers in order to ensure the highest level of performance during the entire life cycle of products while providing state-of-the-art solutions, has always been our goal.

The after-sales success is the result of a "team work approach"  between Customer Support and Technical Assistance.

Our mission is creating a sound product with outstanding customer support, which is practised through after-market services which include:

 

  • Spare Parts Management website

  • Spare parts Initial Provisioning (IP) planning

  • Inventory support and Consignment Stock

  • Dedicated AOG desk 24/7 hot-line

  • Warranty management & MRO services

  • First Installation Support and Customer Personnel Training

  • Free of Charge Maintenance Visit

  • Spare Parts Catalogue List Price (CLP)

  • Documentation/Technical Publications

  • Modification Policy (SB/SL/AD)

  • Technical Assistance

Awards

 

Prestigious awards testify to how well customers have perceived Customer Support dedication.

Pax International Readership Awards
Best Seating 2019

Thanks to Airbus support and cooperation over the years, our customers have recognised our dedication and rewarded us decidedly.

For three consecutive years, Geven was top-rated for Excellent Customer Support Performance in Airbus Supplier Support Rating 

MRO 145 Maintenance Services

Geven is an EASA Authorized Maintenance & Repair Station (Part 145) and provides repair, overhaul, modifications and refurbishment for various businesses as well as commercial aircraft interiors (seats, monuments).

 

AOG_Hotline 24hr

 

24/7/365 AOG desk hot-line

+39 081 19370822

aog@geven.com