Geven most important task is not only selling aircraft passenger seats, but mainly making customers satisfied by always being close to them. Geven’ s aim is not just to sell Seating and Interiors products but to ensure an outstanding Customer/Supplier relationship.
We invest heavily in after-sales service and this department has its own dedicated staff.
Our Mission is creating a great Product with Outstanding Customer Support.
This is why we provide best-practice standards of:
- Spare Part Management website
- Spare parts Initial Provisioning (IP) planning
- Engineering support to include product improvements & upgrades (SB/AD)
- On-site technical assistance
- Inventory support and Consignment Stock
- Dedicated AOG desk 24/7 hot-line
- Maintenance personnel training programs
- Warranty management & MRO services